About customer experience (CX)

Creating powerful connections

Contact centres have undergone an irreversible evolution over the last decade. Digital has changed everything. The traditional models cannot deliver omnichannel.

Customer experience is now the number one priority for businesses and your success depends on creating a differentiated customer experience across a multitude of channels.

The world renowned, 19-year-old, Dimension Data Global Contact Centre Benchmarking Report has tracked this revolution and we’ve used it to adapt our own approach. Our new Customer experience (CX) business unit has been set up with the objective of helping our clients deliver customer journeys designed for great customer experience.

The combination of our 30 year transformational track record, consulting, leading technology expertise, outsourcing, and cloud solutions covers every new possibility.

 

> To find out more about our full service portfolio, contact us here

> Read about our areas of expertise – Omnichannel CX, Customer Analytics, Workforce optimisation, CX consulting

> Discover the 2016 Dimension Data Global Contact Centre Benchmarking Report

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