Customer experience maturity model (CXMM)
Understand the current state of your customer experience and take steps to mature it in your organisation
A CX strategic plan or roadmap will set your agenda for prioritising programmes and actions to deliver against your strategic vision and objectives.
Dimension Data’s Customer Experience Maturity Model (CXMM) was developed to optimise connected customer experiences by helping organisations understand their current CX capabilities and map a future action plan.
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