Buy the full 2017 Global Customer Experience (CX) Benchmarking Report

Digital crisis or redemption – The uncomfortable truth

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This comprehensive report is crammed full of insights and guidance and aims to be a single reference point for the latest best practice CX or customer experience approaches from across the globe.

Digital crisis or redemption – the uncomfortable truth!
The research shows that digital transformation is not a debate, but a necessity to compete. In every geography, across all industry verticals, what was once viewed as a competitive advantage has now become an act of survival. Relevance in the digital age requires connections with customers that not only include multiple channels, but the interconnection of those interactions. The report shows a stark realisation that CX providers want to move faster and those who do will truly redeem themselves.

The call to action is apparent: the time to act is now.

Celebrating 20 years of CX insights and trends, our Global CX Benchmarking Report tracks an industry’s evolution over two decades.

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You can secure a free copy of the Global Customer Experience Benchmarking Report by participating in our annual research programme. Please click on the contact us mailto link below to make an enquiry.


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About Dimension Data

Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. Customer experience (CX) forms part of Dimension Data’s Customer Experience (CX) and Collaboration Business Unit and enables over 7 billion customer interactions a year. We have over 33 years’ experience in planning, designing, integrating, and managing contact centres for our clients globally.

Case studies

Woolworths uses transformative technology to enrich its customer experience

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Reliance Securities empowers customers with omni-channel contact centre

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Hirsch’s believes mom-and-pop stores can thrive in a digital world

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