say it reduces cost, 74% says it increases speed to market. Omnichannel is the no1 technology trend.
Technology is the number one enabler to positively transform business in the last five years. Cloud continues to grow as a model in public, private and hybrid forms.
Over 8/10 say cloud provides access to new functionality with future proofing a key benefit. 3/4 of users say cloud enables omnichannel capability via integrated platforms. The ability to customise emerges as a new challenge.
Benchmarking provides a vitally important reference point. It helps you gain insight into future trends, the ways in which your customers are likely to behave, and the performance levels you need to attain or aspire to. Attend a local event to personalise your results and get next steps. Register your interest here.
Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. Customer experience (CX) forms part of Dimension Data’s Customer Experience (CX) and Collaboration Business Unit and enables over 7 billion customer interactions a year. We have over 33 years’ experience in planning, designing, integrating, and managing contact centres for our clients globally.