Internal: 2017 Global Customer Experience (CX) Benchmarking Report

Digital crisis or redemption – The uncomfortable truth

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The uncomfortable truth

High performing disruptors are outpacing established market leaders by committing to the opportunity created by the digital revolution. 

CX remains most important strategic measurement for organisational performance but less than 10% of respondents have an optimised digital business strategy.

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Key findings video

Watch this 2017 key findings overview and then access the site to learn more…