Dimension Data CX

CX consulting

A world class team and capability to differentiate you

Your success depends on creating a differentiated customer experience across a multitude of channels. Dimension Data’s CX consulting will be your partner to build that unique omnichannel journey. 

Mapping a migration path and architectural design for your customer experience requires an in-depth understanding of your IT infrastructure, architecture, and relative inter-dependencies and risks. We offer a unique blend of capabilities, assets and experience that sets us apart from other service providers.

Contact Centre Development Model

Understand the current state of your contact centre and take steps to optimise its integration with your organisation

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Customer Experience Maturity Model

Understand the current state of your customer experience and take steps to mature it in your organisation

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> To find out more about our customer experience consulting services, contact us here