Dimension Data CX

Omnichannel CX

Omnichannel – frictionless by design

While digital is fast becoming a preference, the reality is that consumers want outcomes. A continuous and effortless transition between channels will be a crucial competitive differentiator in the age of the consumer. In fact, it’s this frictionless switching between channels that defines the omnichannel experience. And while it’s now expected by consumers, the industry is still slow to catch up.

Omnichannel will become a necessity. It needs a joined-up approach

2015 Contact Centre Benchmarking Report – View here

​You can expect our omnichannel solutions to deliver

Measurable results in terms of winning new customers, retaining existing customers, improving productivity and reducing cost to serve.

Achieving and maintaining a consistently high level of customer experience.

Connecting technology platforms and communication channels into one solution to deliver a consistent customer experience across any channel your customers choose.

A risk-free multi-vendor environment with a clear roadmap to evolve omnichannel solutions over time.

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> Read about our areas of expertise – Omnichannel CX, Customer Analytics, Workforce optimisation, CX consulting

> Discover the 2016 Dimension Data Global Contact Centre Benchmarking Report